Unopened Product in Resalable Condition: May be returned within 30 days with a 15% restocking fee.
Opened Product
May not be returned unless you have completed our two hour online training. Training is non-refundable.
Headsets
Limited 30 Day Warranty: We will repair or replace defective headsets within 30 days if the defect is due to manufacturing defects. Abused or damaged headsets will not be exchanged.
Training
Non-refundable
Clearance Items
Non-refundable
In order to request a return, please call Customer Service at 813-962-3829 x 1 or your Sales Representative and we will assist you with your return. Once we receive the returned item, we will determine if it is in resalable condition and issue a refund minus shipping charges and a restocking fee if applicable. Please insure your return packages because we cannot be responsible for lost or damaged packages.
CME & 1st-Dragon.com Repair Policy:
Most of the hardware items that we sell can be repaired for a fee. Please call Customer Service at 813-962-3829 x 1 or your Sales Representative and we will assist you with your repair. We will request a quote from the manufacturer and get approval from you and then coordinate the repair.
