Dragon Medical Support Services Overview
Computers Made Effective (CME) has almost 20 years of experience deploying and supporting speech technologies. As an Elite Partner of Nuance Communications Healthcare Solutions, we provide technical support services in a number of formats. Services can be provided remotely, by telephone, by e-mail and/or by chatting with one of our Support Technicians on our website. For unique or challenging support situations, we have access to Nuance’s Dragon Partner Support, enabling us to interact directly with Nuance’s Software Engineering Department.
CME recognizes that our clients depend on us to help their practice run efficiently. We treat each support case with a sense of urgency, and attempt to answer each support request as promptly as it is received. If all of our Support Technicians are assisting other clients, then we will make every attempt to respond to your support request by the end of the business day.
Rest assured that your questions will be answered by one of our seasoned Support Technicians who are committed to resolving your issues and answering your questions. They recognize that the timely resolution of your Dragon Medical support issues plays a key role in the return-on investment, efficiency of your practice, and physician and staff satisfaction with your Dragon Medical Software.
Hours of Operation: Computers Made Effective (CME) shall provide Dragon Medical licensees, with a current Support Contract, support for the software during business hours, which are 9:00 am – 5:00 p.m. EST, Monday – Friday, except holidays.
Support Contract Term: Each support contract is valid for a period of (1) year. Clients are encouraged to stay current on their support, to avoid interruption of support services when needed. Cost is dependent on number of providers, please contact our support team for pricing.
Contacting Support: Dragon Medical Software remote support is provided at no additional cost for all CME clients with a current annual support contract. Requests for support are answered Monday – Friday, from 9:00 a.m. – 5:00 p.m. EST, excluding holidays.
Chat on our website: www.1st-dragon.com
Hardware support is not covered by a Dragon Medical Support Contract. If client has no IT Support Person / Department, then CME would be happy to recommend a credible IT company for assistance.