DRAGON MEDICAL SUPPORT

Nuance has announced the sunsetting of all versions of Dragon Medical Practice Edition (DMPE) effective March 31, 2021, however, 1st-Dragon/CME will continue to offer support for DMPE on a pro-rated basis through March 31, 2022.

If you are interested in setting up a pro-rated support plan,

please email accounting@1st-dragon.com for pricing.

 

Our support team has been certified by Nuance and we are available

Monday – Friday, 9:00 a.m. to 5:00 p.m. EST.

 

Note that after March 31, 2022, we (Nuance and its Partners) will be unable to prevent or resolve any security issues that may arise for DMPE. If clients choose to continue using DMPE without support, they will do so at their own risk; Nuance and its Partners will not be responsible for any security incidents, breaches, or other security failures.

Contacting Support

Dragon Medical Software remote support is provided at no additional cost for all 1st-Dragon/CME clients with a current annual support contract. Requests for support are answered Monday – Friday, from 9:00 a.m. – 5:00 p.m. EST, excluding holidays.

Phone:  813-962-3829 (Fax:  813-354-2313)

Email: support@1st-dragon.com

or contact us via chat (in the lower right corner of this page)

Remote Support involves having our Support Technicians log directly into your computer to resolve a support issue.  An internet connection is required for this type of assistance.

Want to know more about the industry leading speech recognition software

Dragon Medical ONE or our HIPAA-Compliant Telehealth Solution? 

Contact us to learn how these products can boost clinical productivity and improve patient care.

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