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Purchasing Dragon Medical Support Plans
To purchase a plan, please select the number of providers in your practice and click "Purchase Plan" and click on become a 1st-Dragon site member. You will then be directed to be checkout.
 
 
Hours of Operation

Computers Made Effective (CME) shall provide Dragon Medical licensees, with a current Support Contract, support for the software during business hours, which are 9:00 am – 5:00 p.m. EST, Monday – Friday, except holidays.

 

Note that all costs, specified herein, may be changed at the discretion of CME, upon completion of the current Support Contract, without any prior notice to the Licensee.

Guarantee a Return on your Investment with our annual technical support services.  If and when you run into an issue, our team of experts will quickly assess and troubleshoot your issue until a resolution is found and applied. Our Annual Technical Support gives you piece-of-mind knowing that you’ll be covered at that moment when things don’t go exactly as planned.

 

 
Contacting Support:

Dragon Medical Software remote support is provided at no additional cost for all CME clients with a current annual support contract. 

Requests for support are answered Monday – Friday, from 9:00 a.m. – 5:00 p.m. EST, excluding holidays.

 

Phone:  813-962-3829

Email: support@1st-dragon.com

or contact us via chat (in the lower right corner of this page)

Fax:  813-354-2313

Remote Support involves having our Support Technicians log directly into your computer to resolve a support issue.  An internet connection is required for this type of assistance.

Extended Support Service

For all support requests made after hours, extended support charges apply.  This goes above and beyond the CME Support Contract constraints.

 
Onsite Support Service

Onsite Dragon Medical Support Services are available at a rate of $1500 per day (minimum of 1-day) above and beyond normal annual support contract.  Travel expenses may apply.

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