Guarantee a Return on Your Investment with Our Annual Technical Support Services

Our US based team of Nuance Certified Experts will quickly assess and troubleshoot your issue until a resolution is found and applied. Our Annual Technical Support gives you piece-of-mind knowing that you’ll be covered at that moment when things don’t go exactly as planned.

Hours of Operation

1st-Dragon/Computers Made Effective (CME) shall provide Dragon Medical licensees, with a current Support Contract, support for software during business hours, 9:00 am – 5:00 pm EST, Monday – Friday, excluding holidays.

Note that all costs, specified herein, may be changed at the discretion of 1st-Dragon/CME, upon completion of the current Support Contract, without any prior notice to the Licensee.

Contacting Support

Dragon Medical Software remote support is provided at no additional cost for all 1st-dragon/CME clients with a current annual support contract. Requests for support are answered during the hours of operation listed above.

Phone: 813-962-3829

Fax: 813-354-2313

Email: support@1st-dragon.com 

Chat (in the lower right corner of this page)

Remote Support involves having our Support Technicians log directly into your computer to resolve a support issue.  An internet connection is required for this type of assistance.

Want to know more about the industry leading clinical speech recognition software

Dragon Medical ONE or how our HIPAA-Compliant Telehealth Solution can simplify virtual office visits?  Contact us to learn how these products can boost clinical productivity in your medical group practice and improve patient care.

1st-Dragon/Computers Made Effective

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