Best Practices for Navigating and Staying Productive and Efficient During and Beyond Covid-19

While we may still be dealing with the impact of COVID-19 across the country for quite some time, we cannot help but wonder how it will continue to impact us moving forward. Will we continue to limit our interactions with other people, wear masks for everyday activities, and keep social distancing as a normal part of how we live? While some of these questions will be answered eventually, in the short term, what tools can a busy medical practice use to stay HIPAA-compliant, efficient, and productive in a current and post-pandemic world? Telemedicine will continue to be an ever-present and smart platform post COVID-19 for all medical practices. The 1135 Waiver for the Medicare extension continues to offer additional telehealth covered options in the short-term for Medicare and Medicaid patients.

We continue to focus on assisting our physician clients in finding tools to keep their practices running efficiently - and staying productive. We take a customized approach with each of our clients, designed specifically for their clinical workflow. While the methods we apply to provide service to our clients have been modified, we are adjusting, just like you are.

As we enter into a period of Phase I of COVID-19 reopening in most states, our team has put together a short “best practices” list based on what we have been hearing from other physicians, and including highlights from the AMA Checklist for Safe Reopening. You can use these tools to guide your practice and keep your staff on track as you reopen and take on non-emergent, non-COVID patients.

➔ Conduct a staff refresher training session on office protocol to keep everyone on track to deal with incoming non-COVID patients

➔ Update your office and clinical staff communication streams or implement a whole office communication system

➔ Implement a hands-free documentation solution before your practice returns to a busier schedule

➔ Establish confidentiality, privacy, and data-security protocols as they relate to COVID-19